Please get in contact with our customer service team via our live chat, who will put you in contact with one of our product specialists to arrange your demo at a time and location most convenient to you.
Loupes support
Warranty
Limited liability policy
Bryant Surgical will repair any issue arising from a manufacturing defect for the lifetime of the product, without charge. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss, or natural disasters.
Conditions
- Ensure Loupes are wiped with 70% isopropyl alcohol to ensure telescope longevity
- Store at room temperature
- Do not change or modify any of the existing components without authorisation from Bryant Surgical
Repairs
We’re sorry that something’s gone wrong.
Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!
FAQ’s
How do I arrange a demo?
Can I use Loupes if I have an optical prescription?
Yes, we can either add your prescription to your loupes or you can wear them with your contact lenses in as normal.
Can I return my Loupes?
In the unlikely event that you are not completely satisfied with your product, please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below.
Faulty items: If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.
How long until I get my order?
Shipping Costs
We offer free UK shipping on all orders over £50.
For all other international deliveries, shipping is free over £100.
Delivery Times
If your order contains bespoke loupes, they will typically ship 12-14 weeks after we have received all your details and we have an authorised mandate, deposit or payment in place.
If your loupes are more complex in design due to individual variation in measurements, it can take longer. We are unable to speed up this process without compromising the result due to the high levels of engineering that go into each order. We thank you for your patience in advance.
For non-bespoke items, we aim to dispatch your order within 48 hours after payment authorisation; however if for whatever reason we are not able to fulfil your order within this time frame we will inform you of estimated delivery.
Speak to a
specialist.
specialist.
Our live chat is there to support
you no matter the issue, no matter
the time.
you no matter the issue, no matter
the time.
The Barns Hilltop Farm Lyne Lane Chertsey KT16 0AW United Kingdom