Halo support

Surgical loupes with Halo headlight

Manual

HALO manual

Our comprehensive user guide, please download this for further information on warranty and safety information.
Download manual

Warranty

Limited liability policy

Bryant Surgical will repair any LED or wiring issue arising from a manufacturing defect for a period of 2 years, without charge. Batteries and filters are covered for a period of 2 years. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss, or natural disasters.

Conditions

  • Only use supplied wall charger, using another charger will damage the batteries and invalidate the warranty.
  • Do not immerse any of the HALO light parts in water.
  • If any problems occur with the unit return to Bryant Surgical for repair, attempting to repair yourself will void the warranty.
  • Do not change or modify any of the existing components without authorisation from Bryant Surgical.
  • Do not leave the light on inside a pocket – it will cause the unit to overheat.
  • Do not leave the batteries on exposed skin.
  • Do not charge unattended or leave in environments exceeding 40°C.
  • Do not attach multiple batteries together.
  • Batteries should be stored in a cool, dry place.
  • If batteries behave abnormally immediately contact Bryant Surgical.

Repairs

We’re sorry that something’s gone wrong.

Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!

FAQ’s

Which BD loupes is the Halo compatible with?

The Halo wired headlight was designed to be compatible with BD loupes.

I don’t have BD loupes, can I still use the Halo with my existing loupes?

The Halo is compatible with all types of loupes, including non BD loupes brands- you can either speak with the team to book a demo, or buy the Halo directly from the website with the bracket that fits your loupes.

Can I have a free trial?

Yes, we offer a two week free trial, after which you can either pay to keep the Halo or return it to us. Get in touch using the contact details below or use the live chat to arrange this.

How can I arrange a demo?

Please get in contact with our customer service team via our live chat, who will put you in contact with one of our product specialists to arrange your demo at a time and location most convenient to you.

How long will the battery last for?

The Halo regular battery can last up to 60 hours, and is therefore our longest ever battery life.

Can I return my Halo?

In the unlikely event that you are not completely satisfied with your Halo, please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below.

Faulty items:
If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.

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Surgical loupes with side shields and Ignis 4 headlight Book Demo

The Barns Hilltop Farm Lyne Lane Chertsey KT16 0AW United Kingdom